bennat berger | Bennat Berger

In the Digital Age, Companies Need a Human Touch

Today, a customer’s entire experience with a company — from first inquiry to final transaction — can and often does occur entirely online. Many consumers seem to prefer it that way, too. According to data collected by Nextiva, 57% of surveyed respondents said that they would rather contact companies via email or social media, instead of by voice-based customer support.

The shift to a tech-savvy business foundation isn’t just convenient for consumers — it comes with considerable benefits for businesses too. In one report published by Juniper Research, analysts projected that automated systems would save a collective $8 billion in customer support costs by 2022. That’s a compelling financial argument for businesses. Smart Insights estimates that 34% of companies have already undergone a digital transformation, while researchers for Seagate anticipate that over 60% of CEOs globally will begin prioritizing digital strategies to improve customer experience by the end of this year.

Integrating technology into our day-to-day business operations is a no-brainer, given its potential to lessen costs, boost convenience, and improve consumer experiences. However, in our race to meet the digital age, we may be leaving one critical aspect of customer service behind: human connection.

As much as consumers appreciate the convenience and speed that digital tools and systems facilitate, they also need to feel a genuine human connection and know that there are people behind the AI-powered customer hotline. As one writer puts the matter in an article for Business Insider, “A satisfactory customer experience depends on how well a company can relate to a customer on an emotional level. To create memorable experiences, employees who are curious and have a genuine desire to assist the customers can set brands apart.”

Business consultant Chris Malone and social psychologist Susan T. Fiske researched this emotional connection for their book, The Human Brand: How We Relate to People, Products, and Companies. In the text, they write that consumers gravitate towards companies similarly to how they flock to friends; if they perceive a business as being emotionally warm and welcoming, but not particularly competent, they will still enjoy the experience and like the brand. In contrast, if a company is competent but cold in its customer engagement, consumers tend to visit only when circumstances demand it.

The ideal, they say, is for companies to be both warm and competent. Within the context of our digitally-driven world, striking that balance means integrating consumer service technology without wholly excising human personality.

Businesses need to identify when their AI-powered chatbot or customer service channel crosses over the line from useful to canned or frustrating. Sometimes, a robot voice just isn’t helpful enough; according to statistics published by American Express, 40% of customers prefer talking to a human service representative when they struggle with complex problems. Consumers should have the means to reach out to human representatives if they can’t solve their problems through automated channels.

People want to connect with a brand that has personality, voice, and empathy — even across digital channels. Social media platforms have evolved into significant touchpoints for businesses today; researchers for Nextiva estimate that over 35% of consumers in the U.S. reached out to a business through social media in 2017. Their expectations, too, are significant — 48% of the customers who contact a company via social media expect a response to their questions or complaints within 24 hours. Even so, a cold, automated response may be just as ineffective as no response at all.

Emerging technology is not a be-all, end-all, unquestionable solution to our problems. Businesses need to treat digital channels with all the personality, empathy, and care that they would offer during a client call. If they rely on canned responses or AI bots, they may find their consumer pool shrinking as customers defect for companies with more perceived warmth.

Technology is convenient, yes — however, the convenience it creates should never come at the cost of human connection.

Originally published on ScoreNYC

By Bennat Berger|2020-06-12T21:07:27+00:00November 26th, 2019|Uncategorized|

Soon, a “Smart Home” Will Just Be a Home

As the line dividing the internet and the physical world blurs in ever-increasing ways, it shouldn’t be a surprise that online amenities have arrived in the modern home. The growth of smart homes is predicted to increase massively over the next few years, and it’s not hard to see why. They offer convenience and a modern sheen to home living, but more importantly a high-tech layer of security that empowers homeowners to better keep their dwellings and family members safe.

The pitch is a compelling one to homeowners, as well as to investors. According to statistics provided by Statista, analysts anticipate that revenue in the smart home market will grow 15.43% year-over-year. Household penetration currently stands at 27.5% and is further projected to hit 47.4% by 2023. Smart homes are undoubtedly popular; for investors, the growing market could prove lucrative.
Here’s why homeowners are flocking towards smart home technology — and why tech-savvy real estate investors should take notice of the increasing consumer interest.

Staying guarded through tech

The most vulnerable point for most homes is the most common point of entry: the front door. Experts estimate that over a third of burglaries result from unlocked or unsecured front doors, meaning a safely locked entryway can be among the best deterrents from intruders. Smart locks that are activated and deactivated remotely via your home wifi leave homeowners secure in the knowledge that their homes are safely protected while they’re not there. Security-enabled apps like Nest can monitor the status of all entryways, meaning front or side doors can be unlocked for trusted guests or service workers while you’re at work or on vacation. Alerts to your phone can let you know if doors have been breached, meaning you’ll know the instant your home security company does that there’s been a break-in. While this won’t replace being actually there to survey the trouble, it provides some peace of mind to know your home tech is keeping you apprised of all that’s happening while you’re out of reach.

Danger alerts at the speed of WiFi

Crime isn’t the only major danger that smart tech can help homeowners face. The danger of house fires hasn’t been eliminated with technology, but cutting-edge smoke detectors offer a level of security that can only be found when including the most modern safety features. Photoelectric sensors can identify fires by type, catching even smoldering fires with little flame sooner than traditional detectors can. Linked to a smart home sound system, a smoke detector can even use voice notifications to alert you, over home speakers, where the fire is centered and how best to get out. In a situation where split-second decisions can prove life-changing, smart tech is a powerful safeguard for homeowners and their families.

Words of warning

Of course, when it comes to security, smart home tech presents one brand-new vulnerability that homeowners of the past never had to worry about. It may sound odd to consider, but the threat of home hacking is a real danger in a world where locks, smoke alarms, and other fixtures are all internet-enabled. The cat burglar of today may scope out his victims with a laptop or smartphone in hand, ready to attack with malicious software designed to disable home security or just harass and annoy homeowners by disabling appliances and lights.

Fortunately, safeguards against smart home hacking are similar to the ones we already take while online. Expert studies of security flaws found some fixes that ought to be familiar to anyone used to performing a basic cybersecurity routine. Two-factor authentication, strong passwords, and keeping up with regular security updates can keep smart home tech safe from malicious forces both online and in person. While most of us are probably new to downloading security updates to our door locks, the benefits of smarter control over home safety easily outweigh such a relatively minor inconvenience.

Convenience and novelty aren’t the only reasons smart homes have become attractive to buyers in the past decade. The above security features empower homeowners today to take greater control over the sanctity of their property, even when they’re thousands of miles away. For keeping your possessions, your home, and your family safe, smart homes present the next step in control over what happens to our homes. While this new opportunity does admittedly create its own new challenges, the benefits should entice anyone looking to fortify their castle, no matter what size. In the future, we can certainly expect homeowner buy-in — and investor interest — to grow.

Originally published on Medium

By Bennat Berger|2020-06-12T21:07:37+00:00November 6th, 2019|Technology|

The Ethics of Bitcoin: Is the Cryptocurrency Better for Banking?

If you’re anything like me, you’re equal parts fascinated and befuddled by the evolving world of cryptocurrency, and Bitcoin in particular.

For those of us used to paper and plastic, the idea of a decentralized, digital payment can seem pretty pie in the sky. But many are quick to call it the currency of the future, and if the buzz is any indication, it could be. According to Realtime Bitcoin there are more than 16.5 million Bitcoins in circulation. The current exchange rate is one Bitcoin to US $3,917.83. That puts the total amount in circulation at almost US $65 trillion.

Created sometime between 2008 and 2009, Bitcoin only took off in 2013 when it hit an all-time high––at the time––of US$1,100. Over the next few years, the price fluctuated. Recently, however, the virtual coin has garnered resurgent interest, skyrocketing to an all-time high of US $4,522.13 in August.

But what caused the newfound appreciation for the cryptocurrency? And what concerns should we have regarding the ethics of Bitcoin? Technology that seems amazing often poses ethical quandaries we need to engage with, as I’ve talked about in regards to AI.

Here’s a look at the current state of Bitcoin and what it means for banking, both today and in the future.

Bitcoin’s Surge

There are a few clear reasons for the recent surge in Bitcoin stock. First, its blockchain technology has been of special interest to some major players in finance. Morgan Stanley, Goldman Sachs, and JP Morgan believe that this technology may improve the trading of loans, securities, and derivatives.

Second, Japan and China have begun to embrace the cryptocurrency. In April, regulators in Japan introduced certain rules to integrate Bitcoin into the regular banking system (rather than peg it as an outlaw currency). This change has caused many investors to swap their Yen for Bitcoin.

In addition, Chinese authorities who have been critical of Bitcoin in the past have recently gained more tolerance for the currency. This has made Bitcoin-related investments in the region far less risky and far more attractive.

Thanks to these developments, Bitcoin has taken a step forward in legitimacy. People will be less likely to hold it for speculative purposes and start buying actual things with it.

But this begs an important question: Will Bitcoin, blockchain, and other cryptocurrencies bring us to a more ethical level of banking? Or will the challenges of these new systems create an equally murky financial system?

A Case for Bitcoin

Trust plays a key role in finance today. But what if we eliminated the need for trust in conducting business transactions? A successful transaction would be guaranteed, no matter who you were dealing with.

Garrick Hileman, an economic historian at the London School of Economics and University of Cambridge, points out, “A big part of the problem with Lehman Brothers in 2008 came from counterparty risk and the fact that settlement could not be counted on.”

With the advent of blockchain technology and smart contracts (computer programs set to execute a transaction once certain criteria are met), it could be possible to take trust out of the equation entirely. Transactions are conducted on the basis of guarantee because collateral is posted instead of withheld. Potentially, this could avoid a Lehman situation in the future.

Bitcoin also offers the advantage of cutting costs. Right now, banks put a lot of money into the transaction process. Part of the reason is that much of banking is still done manually and saturated with paperwork. This occupies both time and resources. With an automated system, verified by blockchain technology and smart contracts, we would save billions in capital, conduct transactions more quickly, and achieve it at zero marginal cost.

While the engineering behind this technology is still not yet ready to be rolled out for use in banks and other financial institutions, the promises of automated settlements, a higher level of transparency, and an overall reduction of overheads promise a more stable financial sector.

The Challenges

Cryptocurrency doesn’t come without its challenges. Though it has its proponents, some go as far as to call it “evil”. And this isn’t without reason. Those who argue against cryptocurrency have posed concerns on the anonymity of how transactions are conducted. Case in point: Bitcoin has long been associated with shady business transactions and entities such as Silk Road (which was shut down late 2014).

This anonymity, they say, allows the currency to be used for criminal activity in ways that other currencies cannot. It could be argued that this actually encourages unethical transactions.

However, it’s important to note that the anonymity isn’t absolute. Transactions conducted using Bitcoin are made public on the blockchain. That means that parties involved can be found linked to their Bitcoin addresses, although they are often difficult to find. A good example of this is the Silk Road founder, Ross Ulbricht. We were ultimately able to break the anonymity and discover his identity, but it took both time and resources.

In short, we don’t want to create a lawless market. That means there need to be additional measures put in place to ensure that the government, the technology, and the banks are in close contact. We must protect the ethics of cryptocurrency.

What it all means

Finance often falls into ethically questionable territory. That’s why banking needs an ethical solution that’s available to all parties, that is affordable and verifiable, so that there is accountability across the board.

On the other hand, the structure of cryptocurrencies and the blockchain technology allows for scalable ethical banking. This would be achieved by first combining the digital efficiency of the currency and the scalability of computers and networks. Existing rules and regulations would ensure that the consumer is adequately protected.

We’ll just have to wait and see on which side the Bitcoin lands.

By Bennat Berger|2020-02-11T16:45:11+00:00March 12th, 2018|Culture, Current Events, Technology|

Tech’s Growing Role in the Wake of Natural Disasters

Technology has brought us countless conveniences. Order an Uber with a few clicks. Tell Alexa you want a pizza. Let Google Assistant direct you to the nearest coffee shop.

All that’s nice, isn’t it? But tech can (and is) doing much more important things.

One crucial achievement technological tools have given us is the ability to respond to natural disasters more quickly and effectively. Indeed, tech has the potential to save countless lives and greatly reduce the damage when nature strikes.

Social media and mobile improve preparedness and response

In 2005, Hurricane Katrina claimed 1,833 victims and caused $108 billion in damages. Many experts argue social media and mobile technology could have saved lives, only if Facebook, Twitter, and other platforms were available like they are today.

Jason Samenow, a meteorologist and weather journalist, attests that, with social media, “messages about how severe the storm was and the importance of preparedness would have permeated society.” Decision-makers, politicians, celebrities and others would’ve been motivated to spread information across their networks and call others to do the same.

Additionally, responders could have accurately identified where help was needed. Timo Luege, a humanitarian communications and innovation consultant, wrote in a personal blog post about how FEMA director Michael Brown hadn’t known evacuees were stranded at the New Orleans Convention Center without food and water until news reporters got there. Surely this information could’ve reached FEMA much more quickly with social media — and folks could’ve been saved.

Now, compare this to 2012, when Hurricane Sandy hit. More than 3.2 million Tweets using the hashtag #Sandy were published on the first day. During the height of the storm, people posted 10 pictures of what was happening on Instagram every second. This enabled anyone with a mobile device or internet access to see the latest information, and helped responders work more effectively. Mobile and social media undoubtedly saved lives.

Big data and IoT create predictions and accurate real-time info

Big — and open — data and the internet of things (IoT) showed its power to be used for good during Hurricane Harvey in 2017. Thanks to gauges that had been installed inside Harris County’s intricate bayou system, which is used to collect and drain water, residents and rescuers could see in real time where flooding was most severe. FEMA and other responders were then able to quickly mobilize resources to help areas in danger.

Even before a natural disaster hits, technology can save lives by pinpointing what areas will be hit hardest and identifying the best evacuation routes. This data gives rescuers actionable insights about how to best allocate and deploy resources as well.

For instance, NASA and NOAA, along with municipalities, are now utilizing sensor data, satellite imagery, and other surveillance to give first responders and volunteers valuable information into potential problems — before they happen. As more data is collected and mined, machine learning algorithms will continually improve. And that will improve the effectiveness of all rescue operations during natural disasters.

This is truly a noteworthy development. Everyone must be aware of how technology can aid us during natural disasters. As Chris Wilder, an IoT expert, says, “Although the severity of the disasters might increase, the loss of life has been greatly reduced by improvements in communications and the distribution of information.”

Autonomous technology delivers supplies, finds survivors, and assesses damage

Victims in the midst of natural disasters require food, water, clothes, medical equipment, life jackets, and other supplies to survive. In both rural and urban areas, it can be difficult to reach everyone. New technologies not only help us locate where people in need are, but also actually deliver life-saving supplies.

Unmanned aerial vehicles (that is, drones) can serve an especially important role during natural disasters, specifically when survivors are cut off from evacuation routes. For example, in China, the National Earthquake Response Support Service is using drones to find survivors, deliver food and supplies, and coordinate rescue attempts.

In the aftermath of disasters, drones provide assistance as well. Once Hurricane Irma in 2017 had passed, drones flew over areas in Florida, assessing the damage to buildings, roads, tunnels, bridges, and more. This has made relief efforts more effective, rebuilding more efficient, and insurance claims less time-consuming.

Beyond autonomous vehicles, boats, and aircraft, even autonomous balloons are proving to be very helpful when natural disasters strike. When Hurricane Maria hit Puerto Rico so hard in late 2017, Google’s Project Loon sent balloons to the island, and beamed internet connectivity to more than 100,000 people.

Technology: The Key to Drastically Improving Disaster Response

I’ve been amazed by how we’ve come together during natural disasters. Major advancements in technology, especially social media, mobile, and AI, have equipped us with tools to do an even better job. We must be sure to use these tools to the fullest extent when a hurricane, tornado, earthquake, or other disaster hits. It’s the key to saving lives.

By Bennat Berger|2021-06-21T19:03:43+00:00January 2nd, 2018|Culture, Current Events, Technology, Urban Planning|

Dancers, Rejoice: NYC’s Antiquated Cabaret Law is Dead

New York City’s bizarre Cabaret Law was finally laid to rest on Halloween, at the ripe old age of 91.

Cause of death? Common sense.

The law, enacted in 1926 (i.e., at the height of Prohibition, as well as the Harlem Renaissance), infamously prohibited dancing in bars and clubs that had not obtained a cabaret license. It was unevenly enforced and often amended over the years, but nonetheless remained on the books until city council repealed it by a resounding 44-1 vote at its Oct. 31 meeting.

At different points during its long (and in many eyes, troubling) history, the law effectively muzzled jazz luminaries like Charlie Parker, Billie Holiday, and Thelonius Monk, and turned Frank Sinatra into an activist. Rudy Giuliani weaponized the statute. Others have bristled over it, but until this year it survived many repeal attempts.

Finally Rafael Espinal, a councilman from Brooklyn, introduced a bill quashing it, pending the approval of mayor Bill de Blasio.

“It’s great to see how excited the city is,” the 33-year-old Espinal told the New York Times. “We have shown that there’s an appetite for expanding dancing around the city.”

The law applies only to clubs located in areas zoned for commercial manufacturing; as the Times reported, zoning laws will have to be altered for dancing to be permitted in other parts of the city.

The repeal is in some ways academic. Because of the Byzantine (and costly) application process, few establishments even bothered to obtain a cabaret license. The Times reported that only 97 of some 25,000 spots had one, while a 2016 anti-Cabaret Law petition put that number at 118.

And as mentioned, enforcement has been spotty, though as recently as 2013 club owner Andrew Muchmore was assessed a Cabaret violation when some of his patrons engaged in what was described as “unlawful swaying” during a rock show at his night spot. He responded by filing suit against the city, dropping it only when the law was repealed.

The law was originally enacted to regulate the speakeasies that cropped up during Prohibition, though it is widely suspected that the real purpose was to crack down on jazz clubs, where mixed-race crowds often congregated.

A 1940 amendment also required musicians to obtain cabaret cards, a process that called for fingerprinting, interrogation, and renewal every two years. Parker, Monk, and Holiday were denied cards for one reason or another, and thus barred from performing. Sinatra, citing the demeaning nature of the application process, declined to appear as well, in a show of solidarity; that led to the repeal of the cabaret-card system, albeit after it had been in place for 27 years.

Other permutations of the law prohibited wind, percussion and brass instruments (i.e., the type of instruments used by jazz bands) or barred musical groups numbering more than three from appearing on stage. Those restrictions were eased in 1986 and 1988, respectively.

During Giuliani’s term as mayor (1994-2001), he used the Cabaret Law to crack down on so-called nuisance clubs. One club owner went so far as to say Giuliani’s tactics were reminiscent of a “Gestapo state,” but Giuliani, amid his “quality of life” initiative, argued that he was dealing as best he could with establishments that dealt in illegal activities (particularly drug-dealing), as well as those that had become a nuisance to their neighborhoods because of noise, unruly behavior, littering, etc.

The law has also been used in recent years to ensure that clubs were up to snuff in regards to fire safety and security, though its critics have argued that other regulations (and regulatory boards) were in place to deal with those issues.

So the law died a peaceful death. And everyone was only too happy to dance on its grave.

By Bennat Berger|2020-02-11T16:51:35+00:00November 16th, 2017|Culture, Current Events|

Can Urban Design Create Smarter, Kinder Cities?

There is no one way to think about a city. But one thing, until recently, has been certain: cities aren’t thinking about you.

The idea of conscious cities challenges the assumption that cities are thoughtless spaces, or stationary backgrounds for busy urbanites to make their mark on. Cities make their mark on us in ways we don’t realize, and often unintentionally so. By adding intelligence to city design, urban planners have the opportunity to create smarter, kinder cities.

Like any sentient being, a conscious city affects how you feel and what you do. It is an active participant that can improve or worsen your health, your comfort, and your wellbeing. The concept was coined in a 2015 manifesto by Itai Palti and Moshe Bar.

“The foundation of consciousness lies in the city’s awareness of the motives, personalities and moods of its inhabitants,” the authors write. Though architects have long designed to elicit emotion, from Pyramids to monasteries, we now have the data to base these decisions— from small details to large-scale urban plans—on actual science instead of instincts.

This isn’t to say today’s cities weren’t purposefully designed. Most city streets are planned for efficiency; the same goes for buildings, which are designed for convenience, if not luxury or bravado. Concern for public health and comfort, though, has not always been high-priority, let alone backed by science. True, there was a brief moment in the 70s when psychologists teamed up with architects in an effort to encourage “environmental psychology.” Unfortunately, the idea fizzled quickly.

As urban populations surge, the first instinct of builders and planners may be to save and make space. This alone is not enough, especially considering the well-documented psychological effects of overcrowding. Planners need only utilize science and research to plan for happy, healthy cities. Otherwise, they may worsen the existing condition.

How Our Cities Change Us

Before planning for the future, it’s useful to understand what elements of urban design are impacting us today. We know, for example, that repetitive patterns like stripes and tiles can induce migraines or seizures, while more natural and visually interesting shapes and spaces can ease stress.

Then there’s the paradoxical phenomenon of loneliness in crowds. Ample evidence through MRI scans suggests that people who grow up in cities are more prone to mental health issues, and it’s likely that crowding is one of these reasons, as our brains are not conditioned for such environments.

Technology helps us understand the way our surroundings affect us in ways we may not understand on the surface. Social psychologist Colin Ellard conducted a study to examine the physical reaction participants had to building facades using EEG headsets and wristbands. He found that facades, in fact, played a large role in the comfort levels of the participants.

According to the BBC, “when he walked a group of subjects past the long, smoked-glass frontage of a Whole Foods store in Lower Manhattan, their arousal and mood states took a dive, according to the wristband readings and on-the-spot emotion surveys.” They sped up as if to escape a dead zone, then returned to a state of liveliness when passing storefronts.

Triangulation and public spaces foster community and reduce car accidents by implying that roads aren’t just for cars. Green spaces consistently correlate with higher levels of well-being in cities, even when taking other considerations into effect.

There are even worse ill-effects, planned or otherwise. The placement of highway systems and public transportation have led to segregation and poverty. Design features including spikes and high-pitched beeping discourage loitering at the expense of pedestrian comfort. Flashing lights and advertisements, especially at night, may induce anxiety and interrupt natural sleep cycles too.

Planning for the Future

Conscious cities, in theory, would use science and technology to optimize cities for the wellbeing of their inhabitants. This could—and should—go beyond just mental health by taking things like public health, ROI, and efficiency into consideration, too.

Take trees as an example. As a key component of “green space,” trees carry with them a number of psychological and physical benefits. A recent article by Vox outlined the findings of a recent Nature Conservancy report, concluding that “planting more urban trees, if done right, could save tens of thousands of lives around the world each year—by soaking up pollution and cooling down deadly heat waves.”

Besides these tangible, measurable effect, studies have found that simply viewing green space caused people to become happier and also changed their physiology, as their autonomic nervous systems showed strong signs of relaxation responses. Further research has shown that even simulated green space can have similar effects.

According to the Guardian, this type of research could be “the basis of a new and powerful discipline of experimental urban design based on sound principles of psychology and neuroscience,” perhaps utilizing virtual reality and other technology to simulate these types of responses. Neuroscience-based architecture and design could reinvent cities as we know them, or at the very least make little updates that pack a big punch.

After all, it follows that happier, more relaxed urban dwellers will be more productive, contributing to a happier and healthier economy. It’s a whole new way to think about cities, and ultimately a return on investment that can’t be ignored.

By Bennat Berger|2018-10-31T19:15:11+00:00October 2nd, 2017|Culture, Urban Planning|

Seniors and disabled people have specific living space challenges. Luckily, technology makes things easier.

When it comes to safety and accessibility, not all homes are created equal. In fact, a recent New York Times article highlights the difficulties of “aging in place.” The article states that less than 4 percent of the U.S. housing market has the three most important accessibility features. In order for older or disabled people to move, safely, around their living spaces they need entrances without steps, single-floor living, and wide hallways and doorways that can accommodate wheelchairs.

How many New Yorkers need to adapt their homes in order actually live there? Data shows that there are more than a million people, over the age of 65, living in New York City. According to a report by the Center for Independence of the Disabled, New York, “In New York City, there are 889,219 individuals with disabilities; that is, 11.0 percent of the population.”

Together, that means there are nearly 2 million New Yorkers that may need to adapt their homes in order to engage in standard activities of daily living. Both populations experience barriers, physical and communications-related, that the young and able-bodied don’t face, but that’s where New York grit and determination, combined with technology, come into play.

Because, whether the challenge is a senior’s desire to stay in their home, or a physical disability, adaptive technology is making things just a bit more user-friendly for people at all ages and stages of physicality.

The first place to consider adaptive technology is literally at the front door. Entering and leaving a home, or apartment, is a daily activity for most. Ideally, a door entry system with a keypad or hands free access should be installed at a height that’s convenient, usually about three-feet. Caretakers and family members can also have fobs, or access codes.

Senior safety devices are a growing field. Given that, according to the CDC, about 33 percent of accidents and falls involving people aged 65 and over occur at home, a Personal Emergency Response System, Medical Alert, or Medical Emergency Response System is a very good idea. All systems work easily; the push of a button summons emergency help (police, ambulance, etc.) immediately. The technology has been around for a while and today’s systems have three components. A small radio transmitter in the form of a “help” button carried or worn by the user sends a signal to the console, or base station, connected to the user’s telephone. The console automatically dials the Central Monitoring Station and an emergency response center monitors those calls.

On the other end of the technology spectrum are electronic personal assistants, like the Amazon Echo. “Alexa,” the electronic voice that takes requests from the user, can do everything from reciting the daily news, to setting a timer or alarm (think, medication reminder!) That’s without even considering the 15 thousand (and growing) list of “Skills” that can be added to Alexa’s “to do” list. For instance, Smart Skills allows the user to control lights and thermostats via the voice controlled system Uber and Lyft both have skills that can be enabled, making it easier on people who don’t drive.

(Of course, in New York, there are also cabs and excellent public transportation.)

For anyone who doesn’t want a Medical Alert system, but might need help quickly, The Ask My Buddy skill will send a notification (text, SMS or phone call) to a preselected contact. It’s perfect for emergencies when the phone is out of reach.

The ultimate in technology-that-helps is, of course, robotics. Toyota announced, in July, that it had completed its first in-home trial of the Human Support Robot (HSR.) The meter-high robot successfully helped a 100 percent disabled veteran with basic household tasks like opening doors and picking up a bottle of water.

The video makes it clear that this sort of technological assistance is life-changing.

Technology “gadgets” have the reputation of being novelties, but when those devices are used to help people live better, safer, more independent lives then it’s clear that they are valuable tools and not just toys.

By Bennat Berger|2020-05-07T19:15:54+00:00September 19th, 2017|Technology|

How Real Estate Developers Can Help Alleviate Food Deserts

The U.S. Department of Agriculture (USDA) defines a food desert as a part of the country where it’s difficult to buy fresh fruit, vegetables, and other healthy whole foods. An area is considered a food desert if 500 people or more, or 33% of the population in the area live at least one mile away from a supermarket or large grocery store. If that distance is 10 miles or more, the area is described as a rural food desert.

According to a recent report by the Economic Research Service of the USDA, about 2.1 million households i.e. 1.8% all households live at least a mile away from a supermarket and don’t have a car, making accessibility harder.

Food deserts are common in impoverished areas. This means that, for these people, buying that nutritious fresh fruit takes a lot of careful consideration and money management. One is faced with the task of either taking the exhausting ride in a bus (which also costs money) or paying a significant proportion of the grocery bill to have the purchase delivered. With the budget constraints, neither of these choices makes sense.

The dilemma too often ends residents foregoing the healthy eating entirely. They substitute the healthy food they can’t get with the available unhealthy food. Yes, it’s a big irony that the available shops stock processed, sugary and fatty foods instead of healthy foods––leading to another epidemic: Obesity.

As a side note, studies have been conducted suggesting that the distance from a supermarket or large grocery store has very little to do with the unhealthy eating habits. The studies say that the healthy foods just don’t sell in those food desert areas and it wouldn’t make a difference if stores were opened.

But we can pursue the little difference such a change would make.

It’s encouraging to see that there’s a wide range of models such as non-profit, corporate, charitable, and governmental programs that have been employed in trying to tackle the problem.

Working together with the communities, I believe there are a couple of measures that real estate developers can also help alleviate the problem.

1. Community Gardens

A community garden is a piece of land gardened or cultivated by a group of people in the same locality, usually for domestic consumption.

In the past, many developers have less than championed community projects that looked to turn vacant lots into food production areas. Rather, they have been more for house development.

To encourage growth of food in these communities, developers need to take the center stage by not just allowing people to farm in their communities but also designing those spaces and even funding them.

Community gardens can also be set on hydroponic rooftops, freeing up more space for housing developments.

2. Farmer’s Markets

Very much like a community garden, a farmer’s market is a retail market that features foods that are sold by farmers directly to consumers.

Instead of developing a whole area, one could decide to leave out sufficient space for the development of a farmer’s market where farmers can easily sell their produce and consumers can access foods without having to travel for miles.

3. Employment Opportunities

As mentioned, food deserts are often found in impoverished areas. Hiring local skills provides employment and a source of income to the people. With that, they can actually start thinking about eating healthy.

Also, the employees get to learn from the masters, especially where the project is about sustainable food production in the community. They can then use the skills learned to grow their own food back home.

4. “Giving Up” Land

As the situation escalates, developers need to start giving up more land to set up of community gardens, farmers markets, and even stores.

Giving up land isn’t a new thing. Developers have been giving up land to the city during new housing developments.

This time, instead of constructing parks and public structures on that land, it should be turned into a food production area.

Besides, giving up land for food production raises the value of the project in the long run.

As retailers and the government continue looking for ways to address the situation, real estate developers must also chip in and do their best to utilize their knowledge, access, and tools to ensure that even the low-income residents are able to eat healthy through convenient access to supermarkets and grocery stores.

By Bennat Berger|2018-10-31T19:10:19+00:00September 9th, 2017|Culture, Current Events, Urban Planning|

Urban Diaries: Documenting Cities as they Evolve

All cities have a life of their own. Buildings are the bones, streets and rivers and sidewalks the veins and arteries, weather changes, wind blows, papers fly–the breath.

But the soul is the people who live in the city, and perhaps nowhere more so than in New York City.

New Yorkers love their city to an almost unhealthy degree, which means that New York is an ideal place for urban diaries — photographic documentation of the city as it evolves, changes, and keeps on living.

The concept of an urban diary, which can certainly include notes, and written observations, traces back to artist Eugène Atget. Atget was a photographer who lived in Paris and who began documenting the city, through photographs, in the 1880s. He is considered, also, to be a flâneur, or stroller, which he certainly was given his apparent desire to document all of the architecture and street scenes in Paris, to capture a living culture and history.

It takes true love of a city to dedicate oneself to keeping an urban diary. With camera, and perhaps notebook (or a tablet that is both!), in hand the diarist must, as Atget did, walk the streets and sidewalks, noticing change, recording the unique, the quirky and the mundane in turn.

Atget did exactly that until his death in 1927, and the images that endure tell a story of a city-always-changing, evolving, alive with shopkeepers and schoolchildren.

New York is exactly that sort of city, and worthy of the efforts of the urban diarists. Not because New York is in any danger of disappearing, but because of the constant cycle of growth, renewal, decay and revitalization that part and parcel of the city.

Noted writer, and native New Yorker, Pete Hamill, says this about his city:

“We New Yorkers know that we live in a dynamic city, always changing, evolving, building. Sometimes for the better, sometimes not. The city’s enduring slogan could be: Get on with it, my friend.”

Artists and writers seem to know this instinctively, that New York is, at any and every moment, worthy of noticing, describing, depicting.

For instance, Camilo José Vergara, a Chilean-born, New York City transplant and street photographer spent the seventies photographing the grit and joy of the South Bronx and Lower East Side.

But what about other New Yorkers? The recent transplants and the third generationers? This is where keeping an urban diary is more than whimsy, and not an artistic endeavor. There are actual individual and practical implications.

Author Chuck Wolfe argues in his book “Urbanism Without Effort” that urban diaries can translate into practical use and cause city dwellers to engage with their space in a more deliberate, interactive way. In the Crosscut article (linked above) he says, “Documenting and contemplating the journey from place to space — crossing and intersecting and embracing the edges of the public and private realms — may be the best way to understand where we live, the choices we make and the choices that are made for us.”

Wolfe also says that urban diaries can take many forms, from scrapbook to notebook to journal to photography. With the technology available today, combining the written and the visual is simpler than it’s been at any other time in history. If New Yorkers take advantage of their electronic devices, what an amazing body of work could result.

On the practical side, Wolfe notes that documenting city space allows the diarist to track:

The intersection of constructed and natural environments;
The evolution of transportation
The application of associated and applicable land use plans and regulations; and
The continuation and/or evolution of surrounding land uses.

Whether for artistic, whimsical, or practical purpose, the act of deliberately keeping an urban diary is a worthy way for any New Yorker to engage with the living city they love.

By Bennat Berger|2019-05-30T19:22:11+00:00September 6th, 2017|Culture, Current Events|

Why Child-Friendly Cities Are Successful Cities

When communities and local governments work together to create an urban landscape that caters to the needs of children, the result can be a safer environment for the younger generation and a more successful and thriving city overall. Many cities across the country have adopted elements of UNICEF’s Child Friendly City initiative, which promotes building sustainable cities and environments committed to honoring children’s rights. This includes having plenty of green space for plants and animals, providing opportunities to participate in cultural and social events, and supporting health care and educational institutions.

Here are some reasons why child-friendly cities are successful cities:

Focused on Equality

Child-friendly cities regard every resident as an equal and believe that all residents should have access to services and opportunities around the city regardless of gender, disability, ethnic origin, and other demographic statistics. This promotes environments of diversity and fairness among residents. It also upholds a high standard of respect among residents so that current and future generations can promote equality in their lives and in their community.

Puts Safety First

Child-friendly cities are committed to protecting children from violent crimes, exploitation, and abuse. This can have a trickle-down effect on residents as they are supported by local organizations and even local law enforcement to keep violence and crime at bay. Prioritizing the safety and well-being of all residents is critical for a city to thrive and child-friendly cities tend to uphold this as a necessity.

Embraces Nature

Many urban landscapes are littered with industrial buildings and pollution levels run high. Child-friendly cities encourage more green spaces and open environments where residents can embrace nature. This might take the form of investing in more city parks, promoting ‘green’ events, and taking the lead on preserving the environment with appropriate clean-up and maintenance practices. The result is that all residents can enjoy living in a city that provides opportunities to connect with nature and in turn, improves overall well-being.

Maintains Unpolluted Environments

From the drinking water to public restrooms, child-friendly cities are dedicated to preventing diseases and health issues related to the environment. As a result, residents can enjoy cleaner air, access to sanitary public spaces, and have access to pollutant-free drinking water. Cities in which tap water is not drinkable may focus on improving water and sewer systems, preventing hard water, and ensuring communities are built around grocery stores or convenience stores where clean water is readily accessible.

Wealth of Social and Community Activities

Children are eager to socialize and encouraged to make friends and develop relationships at a young age. Child-friendly cities may support these efforts by building playgrounds, hosting community events for different age groups, and sponsoring the arts. As a result, residents may have access to a wealth of social and community activities that encourage relationship-building and help residents connect. From city festivals to smaller play groups, living in a child-friendly city can help residents participate in family-friendly activities and get to know fellow residents in safe social environments.

Child-friendly cities offer a multitude of benefits for children and families, as well as residents of the city who may not have children or a family. Since many of these cities are designed to promote diversity, reduce our carbon footprint, and encourage healthy relationships and community-building efforts, the result is often a happier and more successful city. Landscape architects, builders, and local governments work together to create a safe, sustainable, and harmonious environment for all. As a result, these cities often see low crime rates, low unemployment rates, more diversity, and a variety of cultural activities that cater to all types of residents.

By Bennat Berger|2018-10-31T19:02:56+00:00September 1st, 2017|Culture, Urban Planning|

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